Customer Support – Technical Assistance Centre (TAC) for Bangalore
Job Duties:
• Deliver high-quality technical assistance for Meru wireless products through telephone and electronic communication.
• Provide customer advocacy for documentation and timely resolution of issues, and for problem reproduction and escalation.
• Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
• Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
• Prepare technology white papers.
• Manage critical customer accounts and escalation requests.
• Mentor newly hired support engineers and peers in technical areas of specialty.
• Provide ongoing technical and process training on new product developments and service offerings.
• Serve as team escalation point for difficult technical and customer issues.
• Participate as technical expert in product marketing meetings, and support readiness project work.
• Develop common question and answer documentation to be included in department knowledge base.
Job Experience and Skills Required:
• 5+ years of industry experience in a customer support role.
• Certification in wireless is a plus.
• Extensive background in internetworking, LAN, and WLAN technologies required.
• Strong ability to independently debug broad, complex, and unique networks with mixed media And protocols required.
• Strong understanding of TCP/IP & network troubleshooting tools like ethereal.
Thanks & Regards,
Sana
Roland & Associates - Leaders in Social Media Recruitment.
Tel: 91-80-4282-1616 ,
E-Mail: sana@roljobs.com
Job Duties:
• Deliver high-quality technical assistance for Meru wireless products through telephone and electronic communication.
• Provide customer advocacy for documentation and timely resolution of issues, and for problem reproduction and escalation.
• Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
• Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
• Prepare technology white papers.
• Manage critical customer accounts and escalation requests.
• Mentor newly hired support engineers and peers in technical areas of specialty.
• Provide ongoing technical and process training on new product developments and service offerings.
• Serve as team escalation point for difficult technical and customer issues.
• Participate as technical expert in product marketing meetings, and support readiness project work.
• Develop common question and answer documentation to be included in department knowledge base.
Job Experience and Skills Required:
• 5+ years of industry experience in a customer support role.
• Certification in wireless is a plus.
• Extensive background in internetworking, LAN, and WLAN technologies required.
• Strong ability to independently debug broad, complex, and unique networks with mixed media And protocols required.
• Strong understanding of TCP/IP & network troubleshooting tools like ethereal.
Thanks & Regards,
Sana
Roland & Associates - Leaders in Social Media Recruitment.
Tel: 91-80-4282-1616 ,
E-Mail: sana@roljobs.com
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